We get questions about our products and the webstore time to time. Some questions have been asked frequently, so we tried to collect some questions and answeres here! If you don’t find answere for your question, contact us info(at)aamosdesignshop.com

Aamosdesignshop.com- webstore

There is a problem, when I’m making the order

Please check the information you provided when ordering. If you have selected the wrong country of delivery, there may be a problem with the delivery options. In case of problems, contact info (at) aamosdesignshop.com. We will review the situation as soon as possible and help you move forward with your order.

Can I edit my order after the purchace?

No. After the payment, you can’t edit your order. If your order has not been shipped yet, If you have already ordered the product, you cannot change the order yourself. Once your order has been processed and shipped, we will no longer be able to change your order. If you want to change your order, you should contact customer service: info (at) aamosdesignshop.com

Can I make an order and pay later?

Sadly we don’t offer an invoice option. If you want to pay later, you should pay example with your credit card.

I made my order yesterday, but my order is still on process. When my order is shipped?

The order processing time is 1-5 business days and the shipping time is 1-7 business days depending on the delivery method you choose. We strive to process your shipment as soon as possible after your order arrives. If the delivery time has expired, please contact our customer service info (at)aamosdesignshop.com

Can I come and pick up my order?

We do not currently offer a pick-up option for orders.

Aamos Design Shop.fi – Product related questions

What material are your products?

We use Finnish birch and Sterling silver in our products.

How big the products are

As the size of our products varies, you will find information on the size of the product on the product pages.

Do the products contain nickel?

Our products do not contain nickel. The EU Nickel Directive has been in force in Finland and throughout Europe since January 2000. We comply with this directive. We also require our partners to comply with the directive.